What this page is for
The main reason to contact us is to tell us we are wrong about a number.
This site publishes specific figures cited from each biller's own documents, such as late fee amounts, grace periods, suspension timelines, and reconnection fees. Billers change those documents without notice, and we do not always catch it first. A reader who has the current terms in front of them often knows before we do.
Corrections: [email protected]
Reporting an error
We can act on a report much faster if it contains four things:
- The page URL. Send the exact page carrying the figure, not just the biller's name.
- The figure you are disputing. Quote it as it appears on the page.
- What it should say instead.
- A link to the official source. That means the biller's terms of service, fee schedule, payment policy page, or the relevant regulatory filing.
That fourth item is the one that matters most. Our editorial standard is that no fact is published without a linked source, and the same standard applies to changing one. A screenshot of your own bill is useful context, but we cannot publish a figure on the strength of one account. Account terms vary by state, by plan, and by when the account was opened. Redact your account number and personal details before sending anything.
If the correction is clear-cut and sourced, we will usually fix it within a few days and record the change. See our corrections policy for what happens next, including what we do when a figure turns out to be unverifiable.
Other reasons to write
- A biller has changed its terms and the page has not caught up
- A source link is dead or now redirects somewhere unrelated
- A page contradicts itself, or contradicts the stats tables
- Privacy requests. See the Privacy Policy.
- A biller we do not cover yet. No promises on timing, but we track requests.
What we cannot do
We are a small research site, not an advice service or an advocate.
- We cannot give legal advice. If you are facing collections, a lawsuit, a garnishment, or a utility shutoff, speak to a licensed attorney. Many states have free legal aid for utility shutoff cases.
- We cannot give financial or credit advice. We do not tell anyone which bill to pay first. We publish the consequences and leave the decision where it belongs.
- We cannot advise on your specific account. Your contract, your state, and your account standing govern what actually happens to you, and we cannot see any of them. The published general terms we cite may not be the terms you signed.
- We cannot contact a biller for you. We have no relationship with any biller on this site. That means no affiliate deal, no advertising, and no back channel. We cannot reverse a fee, restore service, arrange a payment plan, remove a collections entry, or escalate anything on your behalf. Only your biller can do those things.
- We cannot remove an item from your credit report. That goes to the furnisher and the credit bureau. The CFPB publishes the dispute process at consumerfinance.gov.
If you are in financial hardship, a nonprofit credit counseling agency accredited by the NFCC or the FCAA will talk to you for free, and can do things we cannot.
Response times
One person reads this inbox. Corrections come first; everything else is answered when there is time, and some things are not answered at all. Sending the same message twice does not speed it up.
We do not accept guest posts, link placements, sponsored content, or paid reviews, and we do not reply to pitches for them. Having no commercial relationship with any biller is the point of the site.
Nothing sent to or received from us is legal or financial advice. See our Disclaimer. For how we handle what you send, see our Privacy Policy.