What Happens If I Don't Pay Xfinity (Comcast)?

Quick summary

Late fee

Xfinity charges a $10 late fee on past-due balances. The fee is charged approximately 30 days after the bill due date.

Some older plans or business accounts may have different late fee structures — check your specific service agreement.

Source: Xfinity Residential Customer Agreement — xfinity.com/corporate/customers/policies/subscriberagreement.html

Suspension timeline

Xfinity follows a longer suspension timeline than mobile carriers:

1. ~30 days past due: Late fee applied; disconnect notice may be issued
2. ~45 days past due: Services may be restricted (slower speeds or limited channels)
3. ~60 days past due: Full service disconnection
4. ~90 days after disconnect: Unpaid balance sent to collections

State-specific rules: Some states have utility commission rules that extend these timelines for internet service. Check your state’s public utilities commission for specific protections.

Reconnection fee

To restore Xfinity service after suspension, you pay:

• The full past-due balance
• A reconnection fee of $7.50–$15 (varies by market and service type)

Credit reporting

Xfinity/Comcast does not typically report directly to credit bureaus. Instead:

1. Your account is disconnected
2. The unpaid balance is sent to a third-party collections agency
3. The collections agency reports the debt to credit bureaus

This means there is often a longer window before your credit is affected — but once in collections, it stays on your report for 7 years.

Xfinity Internet Essentials

If you are enrolled in Xfinity’s low-income Internet Essentials program, different rules may apply to late payments and suspensions. Contact Xfinity directly for program-specific terms.

Sources: Xfinity Residential Customer Agreement. Last verified: May 2026. Not affiliated with Xfinity or Comcast. See disclaimer.