Quick summary
| Detail | Value |
|---|---|
| Grace period | ~30 days after due date |
| Late fee | $9.99 |
| Service restriction | ~30 days past due |
| Full disconnection | ~45 days past due |
| Reconnection fee | Up to $25 |
| Credit reporting | Via collections |
| Collections | ~90 days after disconnect |
| Source verified | May 2026 |
Late fee
WOW! (Wide Open West) charges a $9.99 late fee on past-due residential balances. The fee is applied approximately 30 days after the bill due date.
The fee may apply in each billing cycle the balance remains unpaid.
Source: WOW! Residential Service Terms and Conditions — wowway.com/about/legal/residential-services-terms
Suspension timeline
WOW!’s typical timeline for non-payment of internet, TV, and phone service:
- ~30 days past due: Late fee applied; first notice issued
- ~30 days past due: Service may be soft-restricted
- ~45 days past due: Full service disconnection
- ~90 days after disconnect: Unpaid balance referred to third-party collections
WOW! operates in regional markets (Midwest and Southeast). Local regulations can shift these timelines in some states.
Reconnection fee
To restore WOW! service after disconnection:
- Pay the full past-due balance
- Pay a reconnection fee of up to $25
- Additional charges may apply for technician visits or equipment redelivery
Credit reporting
WOW! does not typically report directly to credit bureaus. The reporting path:
- Account is disconnected
- Final bill issued, including unreturned equipment charges
- ~90 days after disconnect, unpaid balance referred to a third-party collections agency
- Collections agency reports the debt to credit bureaus
A collections account stays on credit reports for 7 years from the date of first delinquency.
Equipment charges
WOW!-owned equipment (modems, gateways, set-top boxes) must be returned after service ends. Unreturned equipment results in additional charges per device, which can run into the hundreds of dollars and are commonly what gets sent to collections.
Frequently asked questions
Does WOW! offer a payment arrangement? Yes. WOW! customer care can set up a payment arrangement that splits a past-due balance into smaller installments, which may delay disconnection.
Will WOW! waive the late fee? WOW! representatives have discretion to waive a late fee, especially for customers with strong payment history.
Is WOW! available everywhere? No — WOW! serves only specific regional markets primarily in the Midwest and Southeast US. If you move out of WOW!’s footprint, you must disconnect rather than transfer service.
Sources: WOW! Residential Service Terms and Conditions (wowway.com). Last verified: May 2026. This page is not affiliated with or endorsed by WOW! or Wide Open West. See our disclaimer.